For decades, Southwest was the cool airline; not charging extra fees for bags, flight changes or early boarding. That's pretty much all gone as they've gone from rogue airline to just another airline.
Headlines of airlines removing people from flights and poor press have become pretty prevalent lately. However, I will admit, I was very surprised by the most recent headline involving my favorite airline, Southwest Airlines whose crew members removed a father and his 2-year-old daughter because she was scared and crying on a flight.